This Refund and Cancellation Policy applies to purchases made through Mera Baghicha. We at www.merabaghicha.com. By making a purchase from us, you agree to the terms of this policy.
1. Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may request a refund within 7 days of receiving your order. To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unused, and in its original packaging.
- You must provide proof of purchase (such as an order confirmation or receipt).
- Refunds will be issued to the original payment method used for the purchase.
Please note that shipping and handling charges are non-refundable, and you will be responsible for any return shipping costs unless the return is due to an error on our part.
2. Cancellation Policy
You may cancel your order for a full refund before it has been shipped. Once your order has been shipped, you may still cancel it, but you will be responsible for any return shipping costs. To cancel your order, please contact us as soon as possible with your order details.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require you to provide photos or other evidence of the damage or defect before issuing a replacement or refund.
4. How to Request a Refund or Cancel an Order
To request a refund or cancel an order, please contact us at [email protected]. Please include your order number and reason for the refund or cancellation request. We will respond to your request as soon as possible and provide instructions on how to proceed.
5. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time in response to changing legal, technical, or business developments. When we update our policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about your rights and options.
6. Contact Us
If you have any questions, concerns, or requests regarding this Refund and Cancellation Policy or our refund and cancellation procedures, please contact us at [email protected].
Return Policy
At Mera Baghicha, customer satisfaction is our top priority. We take great care in ensuring that all our products, especially plants, reach you in the best possible condition. However, due to the nature of our products, we have specific return policies in place.
1. Non-Returnable Items:
Please note that live plants, due to their perishable nature, cannot be returned once delivered. We ensure that all plants are healthy and properly packed before shipment, but we cannot accept returns for plants.
2. Damaged or Dead Plants:
In the unlikely event that a plant arrives damaged or dead, we offer a replacement at no extra cost. However, the courier charges for the replacement plant will need to be paid by the customer. To initiate a replacement, please contact us within 24 hours of delivery with photos of the damaged plant.
3. Non-Plant Items:
For non-plant items such as planters, garden tools, or other accessories, returns are accepted within 7 days of delivery, provided the items are unused and in their original packaging. Please note that the return shipping costs will be the responsibility of the customer.You may request a return within 7 days of receiving your order. To be eligible for a return
4. How to Request a Return:
To request a return or replacement, please contact our customer service team at [email protected] or call us at +91-6398701038. Please provide your order number and details of the issue.
5. Refund Policy:
Refunds will be processed once the returned item is received and inspected. Refunds will be credited to the original payment method within 7-10 business days.
6. Exchange Policy:
We currently do not offer exchanges. If you wish to exchange an item, please return the original item (if applicable) and place a new order.
We appreciate your understanding and support in keeping our plants and products at their best.